Welcome to My Bowen Therapy.
We are committed to protecting your privacy and handling your personal information with care, respect and responsibility.
By using our website or contacting My Bowen Therapy, you acknowledge the practices described in this Privacy Policy.
Our Privacy Commitment
We understand that the information you share with us is personal and confidential. Respecting your privacy is an important part of the trust you place in My Bowen Therapy, and we are committed to handling your information with care, integrity and professionalism.
Information We Collect
Depending on how you interact with us, we may collect personal information including:
- Your name.
- Telephone number.
- Email address.
- Information you provide through our website contact form, WhatsApp or email.
- Appointment enquiries and booking information
- Information you provide during your consultation, including relevant health history, symptoms and personal goals.
- Consultation records, assessment findings, session notes and appointment history where you become a client.
- Information required for administrative purposes, such as appointment reminders and follow-up communication.
We collect only the information reasonably necessary to provide our services and communicate with you.
How We Collect Your Information
We may collect your information when you:
- Submit an enquiry through our website.
- Contact us by telephone, WhatsApp or email.
- Book an appointment through Jane.
- Attend an appointment with My Bowen Therapy.
- Complete forms or provide information during your consultation.
- Interact with our website through cookies and analytics technologies.
How We Use Your Information
Your information may be used to:
- Respond to your enquiries.
- Arrange and manage appointments.
- Provide safe and appropriate care and services based on your individual needs and circumstances.
- Maintain accurate consultation records.
- Communicate with you about your appointments.
- Improve our website and services.
- Meet legal or regulatory obligations where applicable.
We do not sell your personal information or share it with third parties for advertising or marketing purposes.
Online Bookings
Online appointment bookings are managed through Jane, our secure practice management system.
When you choose to book an appointment, you will be redirected to Jane. Information collected through Jane is handled in accordance with Jane’s own privacy and security practices.
For more information about how Jane collects, stores and protects personal information, please refer to Jane’s own Privacy Policy.
Website Analytics and Cookies
Our website uses cookies and similar technologies to help improve website performance and understand how visitors use our website.
We currently use services including:
- Google Analytics
- Google Search Console
- Google Ads Conversion Tracking
These services help us understand website traffic and improve the user experience. They do not provide us with access to your personal browsing history outside our website.
Where required, you will be given the opportunity to manage your cookie preferences.
Client Records
If you attend My Bowen Therapy, we maintain consultation records that may include relevant health history, assessment findings, session notes and appointment history.
These records help us provide safe, appropriate and consistent Bowen Therapy services, monitor your progress where appropriate, and maintain continuity of care throughout your visits.
Photographs
As part of some consultations, posture photographs may be taken to generate your posture report or assist with your assessment. These photographs are used solely for these purposes.
Photographs or videos intended for testimonials, marketing, educational content or social media are only used with your separate consent. Choosing not to provide consent will not affect the care or service you receive.
CCTV
CCTV may operate at our premises to help protect the safety and security of clients, visitors, staff and property.
CCTV footage is used only for these purposes and is managed securely in accordance with applicable legal and privacy requirements.
Children’s Privacy
Parents or legal guardians may provide personal information and arrange appointments on behalf of children or dependants receiving our services.
International Data Storage
Some personal information, including appointment information managed through Jane, may be securely stored or processed outside Malaysia.
Where this occurs, we take reasonable steps to ensure your personal information continues to receive an appropriate level of protection.
Protecting Your Information
We take reasonable administrative, technical and physical measures to help protect your personal information from unauthorised access, loss, misuse or disclosure.
Access to client information is limited to authorised personnel who require it to perform their responsibilities.
We respect the trust you place in us when sharing your personal information. We collect only the information reasonably necessary to provide our services and manage your care, and we are committed to handling it responsibly and confidentially.
Sharing Your Information
Your personal information is collected solely to help us provide safe, appropriate and personalised care and services, and to manage your relationship with My Bowen Therapy.
We do not sell or rent your personal information, and we do not share it with third parties for advertising or marketing purposes.
We will only disclose personal information where:
- You have given your consent.
- It is necessary to provide our services.
- It is required by law.
- It is necessary to protect the safety or rights of individuals.
Your Rights
Subject to the Personal Data Protection Act 2010 (PDPA), you may request to:
- Access your personal information.
- Correct inaccurate or incomplete personal information.
- Request information about how your personal information is collected, used or stored.
- Withdraw consent where applicable, subject to legal or operational requirements.
- Ask questions about how your personal information is handled.
Requests should be made using the contact details below.
Third-Party Websites
Our website may contain links to third-party websites for your convenience.
We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.
The most current version will always be available on this website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to access or correct your personal information in accordance with the Personal Data Protection Act 2010 (PDPA), please contact My Bowen Therapy.
We are committed to handling your personal information with care, transparency and respect, and in accordance with applicable privacy laws, and we will be happy to assist with any privacy-related enquiries.